Refund policy
At The Prickly Pair we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
- Should you feel the item ordered is not right for you, we are happy to exchange, or provide STORE CREDIT ONLY.
- For STORE CREDIT you need to contact us and return the item to us within 14 days of receiving it. This applies to full price items only. No credits or exchanges on sale items.
- For an exchange or credit , you need to contact us and return the item to us within 14 days of receiving it.
- Items listed as custom, all sales final, or not applicable for returns/exchanges will be noted in description and are not applicable for returns or exchanges.
- Any returned item must be in perfect condition, with no damage to the item.
- Any credit amount will be min us the shipping charge.
- We recommend you use registered mail or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a credit
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 3 months.
- Credits are only processed once the original item has been returned to us.
Items can be returned for STORE CREDIT or exchange within 14 days of purchase, as long as they are still in new condition. NO Visible stain, scent, wear, or defect. Post mark date must be within this time frame or your return will not be accepted. Please let us know via email you are returning or exchanging an item so we can be watching for it! There is no refund on return shipping.